OECD Documents on Electronic Consumer Protection

Consumer Protection Guidelines and Policies

1. [LINK] Gateways to the Global Market: Consumers and Electronic Commerce, (March 1997)
2. [LINK] Consumer Redress in the Global Marketplace: Chargebacks, (March 28, 1997)
3. [LINK] Business to Consumer Electronic Commerce Survey of Status and Issues, (April 10, 1998)
4. [LINK] Consumer Protection in the Electronic Marketplace, (December 22, 1998)
5. [LINK] Ministerial Declaration on Consumer Protection in the Context of Electronic Commerce. Committee on Consumer Policy, (Ottawa 7-9 October 1998)
6. [LINK] A Global Marketplace for Consumers: Simplifying Customs Clearance Procedures, (July 2, 1999)
7. [LINK] Online Advertising and Marketing Directed Towards Children, (November 30, 1999)
8. [LINK] Frequently Asked Questions on the OECD Guidelines for Consumer Protection
9. [LINK] Consumer Policies in OECD Countries, 2000 Annual Member Country Reports (2000)
10. [LINK] First Report: Government and Private Sector Initiatives to Promote and Implement the OECD Guidelines for Consumer Protection in the Context of Electronic Commerce, (February 28, 2001)
11. [LINK] Inventory of Consumer Protection Laws, Policies, And Practices Applied to Electronic Commerce, (March 1, 2001)
12. [LINK] Consumers in the Online Marketplace. The Guidelines One Year Later, (March 13-14 2001)
13. [LINK] Electronic Commerce Summary, (July 2001)
14. [LINK] Best Practice Examples under the OECD Guidelines on Consumer Protection in the Context of Electronic Commerce, (May 17, 2002)
15. [LINK] Annual Reports on Consumer Policy in OECD Countries (2002)
16. [LINK] Consumers in the Online Marketplace: The OECD Guidelines Three Years Later, (February 3, 2003)
17. [LINK] Scoping Study for the Measurement of Trust in the Online Environment (December 2, 2005)
18. [LINK] Mobile Commerce (16 January 2007)
19. [LINK] Participative Web: User-Created Content (April 12, 2007)
20. [LINK] The Report on OECD Member Countries’ Approaches to Consumer Contracts (July 6, 2007)

Cross-Border Fraud and Deceptive Commercial Practices

1. [LINK] Cross-Border Cooperation in Combating Cross-Border Fraud: The US/Canadian Experience, (March 2, 2001)
2. [LINK] Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders, (June 11, 2003)
3. [LINK] National Contact Points for Co-operation Against Fraudulent and Deceptive Commercial Practices, (May 7, 2004)
4. [LINK] Report on the Implementation of the 2003 OECD Guidelines for Protecting Consumers From Fraudulent and Deceptive Commercial Practices Across Borders (July 13, 2006)
5. [LINK] Policy Brief, “Protecting Consumers from Cyberfraud” (October 2006)

Statistics

1. [LINK] Business to Consumer Electronic Commerce Statistics, (October 1, 2001)

Alternative Dispute Resolution

1. [LINK] Building Trust in the Online Environment: Business-to-Consumer Dispute Resolution. Conference jointly organized by the OECD and HCPIL, The Hague Netherlands, (11-12 December 2000)
2. [LINK] Resolving E-commerce Disputes Online: Asking the Right Questions about ADR, (June 14, 2002)
3. [LINK] Legal Provisions Related to Business-to-Consumer Alternative Dispute Resolution in Relation to Privacy and Consumer Protection, (July 18, 2002)
4. [LINK] OECD Recommendation on Consumer Dispute Resolution and Redress (July 12, 2007)

Payment Card Policy

1. [LINK] Online Payments Systems for E-Commerce (18-April-2006)
2. [LINK] Report on Consumer Protections for Payment Cardholders, (June 14, 2002)
3. [LINK] Using Payment Cards Online: FAQs, (June 25, 2002)

Domain Name Policy

1. [LINK] Cybersquatting: The OECD’s Experience and the Problems it Illustrates with Registrar Practices and the “Who is” System
2. [LINK] Comparing Domain Name Administration in OECD Countries, (April 8, 2003)
3. [LINK] Consumer Policy Considerations on the Importance of Accurate and Available “Who Is” Data, (June 2, 2003)
4. [LINK] Generic Top Level Domain Names: Market Development and Allocation Issues, (July 13, 2004)
5. [LINK] Evolution in the Management of Country Code Top- Level Domain Names (ccTLDs), (17 November 2006)

Information Security

1. [LINK] OECD Guidelines for the Security of Information Systems and Networks: Toward a Culture of Security, (July 25, 2002)
2. [LINK] Summary of Responses to the Survey on the Implementation of the OECD Guidelines For the Security of Information Systems and Networks: Towards a Culture of Security, (June 17, 2004)
3. [LINK] OECD Culture of Security Website

   In January 2003, the OECD released a website specifically devoted to prevent and combat security risks to global information systems and networks and promote a culture of security among governments, businesses and civil society. The website provides information on initiatives that have been taken in response to the OECD Guidelines for the Security of Information Systems and Networks: Towards a Culture of Security, which were adopted as a recommendation of the OECD Council on July 25, 2002.

4. [LINK] The Promotion of a Culture of Security for Information Systems and Networks in OECD Countries (December 16, 2005)
5. [LINK] Measuring Security and Trust in the Online Environment: a View Using Official Data (January 29, 2008)

Privacy and Transborder Data Flows

1. [LINK] OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data (September 23, 1980)
2. [LINK] OECD Privacy Statement Generator
3. [LINK] Developing a Privacy Policy and Statement
4. [LINK] Inventory of Privacy-Enhancing Technologies (PETs) (January 23, 2003)
5. [LINK] Report on Compliance With, And Enforcement of, Privacy Protection Online (February 12, 2003)
6. [LINK] Privacy Online: OECD Guidance on Policy and Practice, (November 2003)
7. [LINK] Making Privacy Notices Simple (July 24, 2006)
8. [LINK] OECD Report on the Cross-Border Enforcement of Privacy Laws (October 26, 2006)
9. [LINK] Recommendation of the Council on Cross-Border Co-operation in the Enforcement of Laws Protecting Privacy (June 12, 2007)
10. [LINK] Radio Frequency Identification (RFID). A Focus on Information Security and Privacy (January 14, 2008)

Electronic Signatures and Authentication Policy

1. [LINK] Summary of Responses to the Survey of Legal and Policy Frameworks for Electronic Authentication Services and E-Signatures in OECD Member Countries, (August 3, 2004)
2. [LINK] OECD Recommendation on Electronic Authentication and OECD Guidance for Electronic Authentication (July 12, 2007)