Academic and Professional Publications
Alphabetized by author's last name, then title
- Benyekhlef, Karim, Pierre Trudel, and Vincent Gautrais. “Some Reflections on Conflict Management in Cyberspace” (2000)
- Bick, Jonathan, “The Impact of the Online Dispute Resolution Process”, Gigalaw (September 2003)
- Bonnet, Vincent et. al. (Centre Universitaire Informatique, University of Geneva) – Shultz T., G. Kaufmann- Kohler and D. Langer, “Electronic Communication Issues Related to Online Dispute Resolution Systems”, Faculty of Law, University of Geneva (Publication date not available)
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Calliess, Gralf Peter, “Online
Dispute Resolution: Consumer Redress in a Global Marketplace”,
German Law Journal, Vol. 07 No. 08, September 2006
- Cole, Steven J. and Charles I. Underhill. “Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution”, Better Business Bureau, (September 2000)
- Conflict Resolution Center (ICRC) of the University of Melbourne, Australia (Various Publications)
- Conley Tyler, Melissa, Bretherton, Di and Bastian, Brock, “Research into Online Alternative Dispute Resolution: Needs Assessment”. Prepared for the Department of Justice, Victoria. International Conflict Resolution Centre, University of Melbourne (2003)
- Deffains Bruno & Yannick Gabuthy, “Efficiency of Online Dispute Resolution: A Case Study”, BETA, CNRS 2, University Nancy 2, (2005)
- DeStephen Dan and John Helie, “Online Dispute Resolution: Implications for the ADR Profession”, (July 2000)
- Femenia, Nora “ODR And The Global Management Of Customers' Complaints: How Can ODR Techniques Be Responsive To Different Social And Cultural Environments?” Paper presented at “Building Trust in the Online Environment” joint conference organized by the OECD, HCPIL & ICC (December 12, 2000)
- Ford, John. “Integrating the Internet Into Conflict Management Systems” (2003)
- Goodman, Joseph W.,“The Pros and Cons of Online Dispute Resolution: An Assessment of Cyber-Mediation”, Duke Law & Technology Review (February 2003)
- Goldsmith, Jack, and Lawrence Lessig. “Grounding the Virtual Magistrate” (Publication date not available)
- Hart, Christine, “Online Dispute Resolution and Avoidance in Electronic Commerce”. Paper submitted to Uniform Law Conference of Canada, (August, 1999)
- Hörnle, Julia “Online Dispute Resolution - The Emperor's New Clothes? Benefits and Pitfalls Of Online Dispute Resolution and its Application to Commercial Arbitration”, 17th BILETA Annual Conference (April, 2002)
- Hörnle Julia “Online Dispute Resolution in Business to Consumer E-commerce Transactions”, Journal of Information Law and Technology, (2002)
- Hörnle, Julia, “Disputes Solved in Cyberspace and the Rule of Law”, Journal of Information, Law and Technology, (2001)
- Katsh, Ethan, “Online Dispute Resolution: Building Institutions in Cyberspace”, 28 University of Connecticut Law Review 953 (1996)
- Katsh, Ethan, “The Online Ombuds Office: Adapting Dispute Resolution to Cyberspace” University of Connecticut Law Review (1996)
- Katsh, Ethan, Janet Rifkin, and Alan Gaitenby, “E-Commerce, E-Disputes, and E-Dispute Resolution: In the Shadow of 'eBay Law'”, Ohio State Journal on Dispute Resolution, Vol 15:3 (2000)
- Kuhner, Christopher, “Legal Obstacles to ADR in European Business To Consumer Electronic Commerce”. Morrison & Foerster, LLP Brussels, (Publication date not available)
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Mireze, Philippe. “Where
Is Everyone Going With Online Dispute Resolution (ODR)”, (2002)
- National Alternative Dispute Resolution Advisory Council (NADRAC) “Online ADR: Background Paper” (January 2001)
- Perritt Jr., Henry H. “Dispute Resolution in Cyberspace: Demand for New Forms of ODR” (2000)
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Rabinovich-Einy, Orna, “Going
Public: Diminishing Privacy In Dispute Resolution In The Internet Age”. Virginia
Journal of Law & Technology. (Summer 2002)
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Schultz, Thomas, Gabrielle Kaufmann-Kohler, Dirk Langer, and Vincent
Bonnet. “Online Dispute
Resolution: State of the Art, Issues, and Perspectives” Report of the E-Com Research Project of the
University of Geneva, (Geneva, 2001)
- Schultz, Thomas, “Does Online Dispute Resolution Need Governmental Intervention. The Case For Architectures of Control and Trust”, North Carolina Journal of Law & Technology 6 N.C. J.L. & Tech 71 (2004)
- SchWeber, Claudine. “The Use of Technology in Conflict Resolution” Paper presented at the European Conference on Peacemaking and Conflict Resolution (October 1994, San Sebastian, Spain)
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Thiessen, Ernest & K. Fraser. “Mobile ODR
and SmartSettle” In Katsh, Ethan and Choi, Daewon (Eds). Online
Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers and Proceedings of the
2003 United Nations Forum on ODR (2003)
- Thiessen, Ernest M. & Joseph P. McMahon, “Beyond Win-Win in Cyberspace”, 15 Ohio S. J. On Disp. Resol. 643 (2000)
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Tillman, Vincent. “Eurochambers
Process and Experience”. In Katsh, Ethan and Choi, Daewon
(Eds). Online Dispute Resolution (ODR): Technology as the “Fourth Party”. Papers
and Proceedings of the 2003 United Nations Forum on ODR (2003)
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Van den Heuvel, E. “Online
Dispute Resolution as a Solution to Cross-Border E-Disputes: An Introduction
to ODR” (August 2000)
- Velasco, Cristos “Solución de Controversias en Línea en México”, Entérate en Línea, Dirección General de Servicios de Cómputo Académico (DGSCA) de la Universidad Nacional Autónoma de México (UNAM) (Septiembre 2006)
- Wahab, Mohamed “Globalisation and ODR: Dynamics of Change in E-Commerce Dispute Settlement”, ADRonline Monthly. (April 2003)
- Wiener, Alan “Regulations and Standards for Online Dispute Resolution – A Summary of Public and Private Initiatives”, (February 15, 2001)